Job Title: OPERATIONS CLERK

Job Description

Main Purpose:

 * To sell products offered by the company within company policy and legislative requirements.
* To ensure standards pertaining to marketing and customer service are exceeded and that every opportunity
of selling a variety of products to a customer is maximized, ensuring that production targets are met.
* To effect healthy administrative processes within the branch.

Responsibilities:

 * Ensure that all administrative tasks in the branch, according to the Elite Manual/Real Origination
procedures, are strictly adhered to.
* Ensure that all loan application documentation is completed correctly and neatly.
* Ensure that application documentation is legible when scanned through to Head Office.
* Ensure that all the required source documentation, as set out in the Elite Manual/Real Origination
procedures, is forwarded to Head office in support of an application for a loan.
* Ensure that all administrative tasks in the branch regarding credit granting (affordability calculations),
are done according to the Elite Manual/Real Origination procedures, and are strictly adhered to.
* Ensure that a fresh credit check is done for every medium term loan.
* Ensure that a current credit check is available in terms of every short term loan i.e. not older than three
months.
* Monitor pending lists and follow up on any variances daily.
* To ensure that reports and administrative requirements are submitted timeously.
* Ensure that you adhere to all Company policies and procedures at all times.

* Offer a professional, friendly and efficient service to customers focused on building relationships at all
times by:
* Always acknowledging a person entering the branch.
* Greeting the client in a welcoming manner.
* Offering assistance before it is asked.
* Being friendly and accommodating.
* Listening attentively to the client's needs and suggesting a suitable product.
* Seeing every client as a potential sales opportunity.
* Ensure that all customer complaints are recorded in the "Customer complaints register".
* Ensure that all customer complaints/queries are dealt with immediately and that a record is kept of all
actions taken to resolve the complaint and that the customer receives regular feedback regarding progress.
* Ensure that you are au fait with all services and products offered by the company.

* Ensure that you contribute to the profitability of the branch by meeting individual sales targets set by
management.
* Assist the Branch Manager and contribute to marketing initiatives.
* Distribute marketing material as and when instructed by the Branch Manager.
* Setting-up and taking down of marketing material as instructed by the Branch Manager.

* Assist the Branch Manager in keeping the branch and your work area neat at all times.
* Ensure that the marketing material in the branch is neatly displayed and that display windows are
clean at all times.
* Ensure that plants in the branch are cared for and no dust accumulated on leaves.
* Advise the Branch Manager timeously on the ordering of additional marketing material.
* Ensure that maintenance issues are reported to the Branch Manager.

* Ensure that you use equipment for the purpose intended.
* Ensure that all branch assets/equipment are accounted for at all times.
* Report any unserviceable equipment to the Branch Manager.
   

Requirements

Skills:

 * Good communication/listening skills
* Customer service focused
* Assertiveness
* Computer literate

Minimum Experience:

 3 years

Minimum Education:

 Bachelors
   

Other

Minimum Age:

 0 years

Location:

 MOMBASA ,NAKURU,ELDO , 17
   
 

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