Job Title: Business Development Manager

Job Description

Main Purpose:

 Implement company's Away From Home sales strategy aimed at the
appropriate market segments. Provide guidance, leadership and
coordination of the sales team. Monitor and analyse sales
and marketing activity against set targets as agreed by the Sales
Director. Examine the market potential of various products and
develop strategies to achieve the greatest number of sales for
these products in the market.

Responsibilities:

 Main duties and
responsibilities:
Planning and development
• Take responsibility for overall management and delivery of
the AFH sales business plan including monitoring and
assessing the business and development plan.
• Manage the development of the AFH sales team to ensure its
strategic development, management and services to all its
customers, are all at optimal levels.
• Ensure the allocation of challenging but realistic targets that
are reflective of the business plan demands.
Sales
• Ensure the AFH sales team manage the development and
maintenance of on‐going client relationships including
institutional relationships (which are different in nature),
understanding client needs and seeking opportunities to
generate, repeat and new business opportunities.
• Guiding the AFH sales team on how to educate clients to the
possibilities of high‐end hygiene solutions and the
opportunities we can help them exploit.
• Ensure the sales team researches and contacts appropriate
prospects to generate new business leads in a systematic
way.
• When necessary presenting the company credentials and
showcasing its skills, services and unique selling point.
• Ensuring that existing clients fully understand the company
offering and are happy with the provision of service.
Collections
• Ensure that the debtor’s book for AFH sales is managed
effectively; ensuring regular review and action to ensure set
targets are met on a monthly basis, taking proactive
measures before inevitable situations arise.
• Guiding the AFH sales team in their collections providing
support when necessary and seeking the assistance of
Finance where necessary.
• Taking ultimate responsibility of the debtor’s book and
collections for AFH sales.
Staff management
• Ensure, delegating as appropriate, that each service within
the AFH sales department is adequately managed, staffed
and resourced.
• Ensure adequate succession plans for are in place for
employees, so as not to effect service provision.
• Ensure the performance of the AFH sales team is monitored
and measured in accordance with the company staff
performance policy, taking necessary remedial action as and
when necessary.
Public relations
• Effectively manage the AFH sales effort throughout the
company.
• Implement the AFH Sales public relations strategy to raise the
company profile within the industry to prospective and
existing clients.
• Identifying and taking action on PR opportunities that arise
ensuring they benefit Kim‐Fay’s image.
Customer service
• Maintain customer satisfaction ratings at or above
department objective, at all times.
• Assist the AFH sales team with customer queries and
promote a helpful team environment in the department.
• Proactively search for realistic solutions to problems.
• Understand there is no situation extraordinary enough to
excuse lack of courtesy toward any customer or employee.
Supporting production
• Work together with the Production manager to ensure
customer needs are met in the shortest and most efficient
manner.
• Review your monthly and annual targets, ensuring they
represent a true picture of the situation.
• Share your successes and work on solutions to problem
areas.
Administration
• Be on time and prepared for any possible event.
• Ensure all necessary paper work is correct for each customer
and meeting
• Keep your office supplied with correct forms to complete
each customer transaction.
Key accountabilities: • Implement the AFH sales strategy, which includes the setting
of targets
• Ensure the AFH sales team posses the skills necessary to
provide an impeccable service, refreshing the skills as and
when necessary.
• Manage the appropriate operations of the AFH sales
department.
• Follow Human Resources policies and procedures with
respect to the management of employees.
• Manage budgets and operating plans for the AFH sales
department.
   

Requirements

Skills:

 Key competencies: • Problem solving skills
• Consulting mindset
• Experienced in operation and implementation of sales
strategies
• Proficiency in Microsoft Word, Outlook and Excel.
• Self motivated to learn new concepts and participate in new
projects
• Strong organisational, analytical and interpersonal skills.
• Excellent verbal and written communication skills.
Knowledge and skills: • Bachelors degree
• Two to four years of experience in a similar position;
experience with manufacturing or service industry preferred.

Minimum Experience:

 4 years

Minimum Education:

 Bachelors
   

Other

Minimum Age:

 0 years

Location:

 NAIROBI , 17
   
 

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