Job Title: Sales Representative – Consumer

Job Description

Main Purpose:

 The end‐to‐end management of all Consumer accounts
within the portfolio including Distributors, in addition to
ensuring the maintenance of smaller institutional accounts.
Focusing upon business development through introducing
new products to existing clients, and prospecting for new
clients. Ensuring the company’s objectives are met and set
targets are achieved, whilst continuing to provide excellent
customer service to all clients by making sure any
representation made on behalf of the company is of
impeccable standards. Ensuring the effective management,
growth and development of accounts.

Responsibilities:

 Manage a portfolio of Consumer accounts ensuring
continuous growth in sales and achievement of
targets, debt collection and cross selling product
range.
• Undertake account and relationship management by
providing information regarding products and
developments.
• Managing debt collection, by ensuring all accounts
operate within their agreed credit limits, and all
receivables are collected within 30 days from
statement.
• Undertake client visits via a predetermined itinerary,
ensuring positive one‐on‐one relationships with key
personnel to maintain client satisfaction.
• Maintaining adequate stocks at all times, product
performance to meet customers expectations and
on‐time reordering.
To work with the Finance department to ensure all
customers’ accounts are fully reconciled with
appropriate credit limits and all statements are
distributed on time all the time.
• To work with the invoicing and dispatch teams
simultaneously, establishing stock availability to
meet daily orders, on‐time delivery of orders and
arrange alternatives such as assisting in making
urgent client deliveries if necessary.
• To proactively resolve problems both common and
unusual in nature, consulting the Business
Development Manager for further guidance when
policy decisions are to be made.
• To maintain the strictest level of confidentiality and
professionalism when dealing with information
concerning the Company including company
performance, pricing policies, marketing plans, new
products development, salaries, and any other
information.
• To conduct continuous competitor product and
pricing surveys within the division
• Understand the operations and manage regional
Distributor relationships, which are different in
   

Requirements

Skills:

 To be the first point of contact for clients, ensuring
they are always able to contact their Sales
Representative.
• Liaising with the Customer Care department to
resolve all client queries and issues in the shortest
time possible.
• Monitor client back order reports, if products are out
of stock then ensure to liaise with the clients,
production, customer care and invoicing
departments to offer the client a suitable alternative
ensuring clients are always well stocked at all times.
• To compile and submit mandatory reports as per
company policy.
• Attend scheduled consumer business review
meetings and ensure all agreed actions are carried
out before meeting within agreed timeframes.
• Carry out new business development initiatives with
existing clients by introducing new products. For
potential clients through product introductions,
follow ups, trials, and business acquisition
• To protect and defend all company consumer
accounts through solid relationship management
and planned defence strategies when clients are
targeted by competitors
• To liaise with dispatch department for on‐time
transport of orders
• To resolve problems both common and unusual in
nature, consulting the Business Development
Manager for further clarification when policy
decisions are to be made.
• To assist in making urgent client deliveries whenever
necessary.
• To oversee dispenser installations and repairs when
necessary in your region.
• To maintain the strictest level of confidentiality and
professionalism when dealing with information
regarding salaries, reporting, company performance,
pricing policies and development of marketing plans
and new products.
Key competencies: • Excellent oral and written communication skills
• Proactive and assertive approach to customer
service

Minimum Experience:

 2 years

Minimum Education:

 Bachelors
   

Other

Minimum Age:

 25 years

Location:

 NAIROBI AND NYANZA , 17
   
 

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